Good Practice of Spa Visits
- Kalev Spa offer a wide variety of spa treatments (wellness, beauty and health treatments)
- If you wish to make a reservation, change or cancel your treatments, please contact the reservation centre of the spa by calling + 372 649 3350
- We recommend that you arrive a little earlier, about 10–15 minutes before the reserved treatment
- If you cannot make it on time for the booked treatment, please notify us by calling the reservation centre of the spa at +372 649 3350. The duration of your treatment reduces by the amount of time you were late. If you are late for more than 15 minutes, the booked treatment will be cancelled and the amount you have paid for the treatment will not be returned
- You must cancel a booking at least 2 hours in advance by calling the reservation centre at +372 649 3350. If you fail to appear for a treatment, then the amount paid for a previously reserved treatment will not be returned
- In order to achieve the best results, an employee can ask additional questions about the state of your health before the treatment starts
- Be sure to let the staff member know about any health problems! If it becomes clear that the treatment is contraindicated in your case, you have a right to replace it with another treatment with the same price offered by the Kalev Spa. Our staff will offer you the first available time for the replaced treatment. If the price of the replacement treatment differs from the treatment you originally chose, the excess amount will not be returned to the client
- Please give feedback to employees about how comfortable you are: are you cold, hot, comfortable, uncomfortable, etc.
- We do not recommend you use spa treatments immediately after a meal
- Consuming alcohol immediately before or after a spa treatment can cause health problems
- Our staff can refuse to provide treatments for clients who are intoxicated
- Do not leave accompanying children without supervision!
- Please respect the privacy of customers and talk in a quiet tone!
- Please switch off your mobile phone whenever you are in the spa premises!
Have a great holiday at the Kalev Spa!