House Rules of the Water Park

RULES FOR USING THE KALEV SPA WATER PARK

For a pleasant and safe experience, please note the following

1.     GENERAL RULES

  • By using the services of the Kalev Spa Water Park, you confirm that you have read the rules of use and agree to follow them.
  • All visitors confirm by purchasing a ticket that their health condition, physical abilities, and skills allow them to use the water park pools, saunas, and attractions. The accompanying adult is responsible for the skills, health, behavior, and supervision of children.
  • The water park, its pools, slides, and other attractions are areas with a higher-than-usual risk of danger. To ensure safety, visitors must realistically assess their abilities, follow these rules, staff instructions, and the safety guidelines and restrictions posted at each pool and attraction.
  • Kalev Spa promotes a healthy lifestyle. Smoking, use of e-cigarettes, vapes, snus, drugs, and strong alcoholic beverages are prohibited in the water park premises.
  • Being under the influence of drugs or alcohol is prohibited at Kalev Spa. Staff have the right to refuse to sell tickets to intoxicated persons and to ask intoxicated visitors to leave the water park.
  • Consumption of food and drinks brought from outside is not allowed in the water park. Staff have the right to ask that any food or drink brought in be removed from the water park area.
  • Kalev Spa is not liable for damage, injury, health issues, or loss caused by the visitor's negligence, inattentiveness, overestimation of their abilities, health condition, or disregard of rules or staff instructions.
  • Lifeguards work in the water park to increase safety and monitor compliance with the rules, but the primary responsibility for using the water park and any resulting consequences lies with the visitor and, in the case of children, with their accompanying adult.
  • For the safety of visitors, partial video surveillance is in use at Kalev Spa.
  • Signs, directions, safety instructions, and staff orders at Kalev Spa must be followed. If you have any questions or problems, please contact the staff.
  • Be considerate of other visitors and pay attention to children.
  • Behavior that may endanger yourself or other visitors is prohibited, including pushing, throwing someone into the water, holding or keeping someone underwater, grabbing, pulling, wrestling, and other dangerous physical games or activities.
  • Staying underwater for a long time and competing in breath-holding underwater is prohibited.
  • Do not bring items into the water park that may disturb others or cause injury. Toys and aids used in the water must be suitable for the water park conditions and must be removed upon staff request.
  • Staff have the right to issue warnings, stop dangerous or disturbing activities, and, if necessary, terminate the visitor's stay in the water park and invalidate the ticket without compensation in case of rule or instruction violations.
  • Please inform staff immediately if you notice dangerous, rude, or disturbing behavior.

2. CHILDREN AND ACCOMPANYING ADULTS

  • Children up to and including 12 years old may enter the water park only with an accompanying adult with a ticket, who is responsible for the child's safety and behavior and ensures compliance with the rules.
  • Children under 6 years old and those with insufficient swimming skills are not allowed in the water without direct supervision by an adult.
  • Children must not be left unsupervised in the water park. The accompanying adult must choose a pool or attraction suitable for the child's swimming ability and, if necessary, be in close proximity to the child.
  • Water park staff have the right to request identification to verify age.
  • For groups of children and youth, the group leader is responsible for the behavior, safety, compliance with rules, and timely exit of all group members.

3. TICKET, WRISTBAND, AND VISIT TIME

  • To enter the water park, you must purchase a ticket, which comes with a wristband. The wristband grants access to and from the water park and must be returned to reception upon departure.
  • Wear the wristband at all times while at Kalev Spa. Notify staff immediately if the wristband is lost or damaged. In case of loss or damage, a fee will be charged according to the current price list.
  • It is not allowed to transfer or exchange the wristband with another visitor.
  • To use a discount, a valid document proving eligibility must be presented. Staff have the right to check the document that forms the basis for the discount or age.
  • Please check tickets, purchased goods, and change immediately after purchase.
  • The visit time is calculated from the ticket sale and ends when you leave through the exit gate. Exceeding the visit time will incur an additional fee according to the current price list.
  • The wristband can be used to access paid additional services in the water park according to the applicable terms and price list. Payment for services used is made upon departure.
  • In case of loss of the wristband, a fine of 10 euros must be paid.

4. CHANGING ROOMS AND SHOWERS

  • Upon entering the changing room, remove your outdoor shoes or change them for indoor shoes in the designated area. Place outdoor shoes in the locker.
  • Choose a free locker, place your personal belongings inside, and after locking, make sure the locker door is properly closed. Report any malfunctions to staff immediately.
  • Do not leave personal belongings, wristbands, or valuables unattended. Kalev Spa is not responsible for items left in the changing room or locker.
  • We recommend leaving documents, money, and other valuables in the safe deposit box.
  • Before entering the water park, wash yourself thoroughly without swimwear and remove makeup from your face.
  • Shaving, pedicure, and hair dyeing are prohibited in the premises of Kalev Spa.
  • After visiting the water park and showering, dry yourself before entering the changing room.
  • Children up to and including 7 years old may enter the changing and shower rooms of the opposite sex only when accompanied by a parent.
  • Visitors who require alternative or more private changing options due to special needs, use of an assistant, privacy, religious beliefs, gender identity, or other reasons are asked to contact the water park staff. Staff will help, if possible, to find a suitable changing and washing option, taking into account the visitor's privacy, dignity, and individual needs.

5. WATER PARK AND POOLS

  • Entering the water park without prior washing is prohibited. When going from the sauna to the pool or hot tub, shower first.
  • All swimmers, including toddlers, must wear swimwear. Being in the pool area with outerwear or outdoor shoes is prohibited.
  • Wear traditional swimwear. Swimwear with studs, snaps, zippers, or other details that may damage attractions or cause injury is not allowed.
  • Children under 3 years old are required to wear swim diapers.
  • Long hair must be tied back; a swim cap is recommended in the pool.
  • The use of shampoo and shower gel is prohibited in hot tubs.
  • Consumption of food and drinks is prohibited in the pools.
  • Move calmly in changing rooms, showers, and pool areas. Running and rushing on wet floors is prohibited.
  • Choose a swimming area or attraction according to your swimming ability, health condition, and physical capabilities.
  • If you feel unwell, stop the activity, rest, and ask a lifeguard or other staff member for help.
  • In the large pool, follow the lane markings. Do not swim in lanes reserved for training or group classes. Keep to the right when swimming in lanes.
  • Do not swim across the lanes. Change lanes by swimming under the lane divider. Sitting or standing on the lane dividers is prohibited.
  • If you are unsure of your swimming skills, stay in the shallower part of the pool and use suitable swimming aids if necessary.
  • Use water park equipment and aids responsibly and return them to their place after use.
  • Lanes 7 and 8 of the 50 m pool are intended for recreational swimming/bathing and guided training is not allowed there. When using fins, follow the special rules and schedule posted at the pool.
  • The depth in the middle of the large 50 m pool increases sharply. Be especially careful in this area and consider your swimming skills and abilities.
  • Diving into the water is only allowed in designated areas and in the correct manner. Head-first dives are allowed from starting blocks under coach supervision; feet-first jumps only on the designated swimming lanes.
  • Diving is prohibited in the warm-up, children's, and toddler pools, hot tubs, and relaxation pools. Trick jumps are prohibited.
  • Jumping from the 5, 7.5, and 10 meter high platforms is not allowed, except during special organized and supervised activities when Kalev Spa has given permission.
  • Hot tubs, pools, and saunas are not intended for intimate activities.

6. WATER SLIDES AND ATTRACTIONS

  • Before using a slide or other attraction, read the usage and safety instructions posted nearby and follow the traffic lights, signs, and staff instructions.
  • Before using a water attraction, read the user manual posted nearby and follow the safety requirements and restrictions given there.
  • The use of slides and attractions is at the user's own risk. Ignoring instructions may result in a higher risk of injury.
  • If the slide's traffic light is not working properly (permanently green, red, or off), do not start sliding until staff have given permission or determined a safe interval.
  • Only one person at a time may go down the tube slide, and you must sit on the tube as shown in the instructions.
  • The black slide is enclosed and has special sound effects. Consider your health condition and physical abilities; its use is not recommended for people with epilepsy.
  • Use of slides is not recommended for children under 1 meter tall, pregnant women, and people with poor health conditions.
  • Slides must be used lying on your back, feet first, arms crossed on your chest. It is prohibited to go head first, on your knees, or in groups.
  • Do not use glasses, jewelry, or other items in the slides that may cause injury or damage.
  • It is prohibited to push off the tube for extra speed before starting the tube slide.
  • Vacate the slide run-out area immediately after finishing your ride.
  • It is prohibited to move against the flow or in the opposite direction to the intended movement or sliding direction on attractions.
  • Use of attractions may damage swimwear. Kalev Spa is not responsible for swimwear damaged on attractions.

7. SAUNAS

  • Shower before using the sauna.
  • Please use the changing room saunas without swimwear to reduce chlorine vapor in the steam room.
  • Adjust your time in the sauna according to your health condition and drink enough water.
  • Use warm water in reasonable amounts for steam and be considerate of other sauna users.
  • Shower before going from the sauna to the pool or hot tub.
  • It is not allowed to use personal sauna whisks, honey, scrubs, or other staining or aromatic substances in the saunas.
  • In the saunas, except for the steam sauna, use a towel to sit on the sauna bench.
  • Access to Sauna Oasis (18+) is for an additional fee according to the current price list.

8. PERSONAL BELONGINGS, PHOTOGRAPHY, AND OTHER

  • Kalev Spa is not responsible for personal belongings left unattended, left in the changing room or locker, or for swimwear damaged in the water park.
  • Found items should be handed over to staff. Found items are kept according to Kalev Spa's current procedures.
  • When taking photos or filming, respect the privacy of other visitors. Other visitors must not be deliberately photographed or filmed without their consent. Staff have the right to stop photography or filming that disturbs privacy or safety.
  • Visitors with reduced mobility are advised to come to the water park with an assistant. More information about accessibility, the pool lift, and separate changing facilities is available from staff.
  • Personal training at Kalev Spa may only be conducted by authorized and trained trainers and with prior agreement with Kalev Spa staff.